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Is this the future for Knowledge Management?

In 2025, every individual in every organization uses their own personal computer for both personal and work applications. Almost all information is Web-based, with organizations’ proprietary information only accessible through authorization software. E-mail has disappeared, replaced by a virtual presence application that includes instant messaging, screensharing, voice/videoconferencing, filesharing, calendaring, tasklists.

The KM department still manages the purchase of external information, though almost all information in 2025 is free; information producers have realized that their business model is to apply that information to specific customers’ business environment, in consulting assignments, rather than trying to sell publications. Most of the mainstream media were nationalized after they went bankrupt using their traditional business models, and now operate as public services.

Most of what the KM department does now is trying to facilitate more effective conversations among people within the organization and with people outside the organization, including customers. They facilitate many meetings that use the virtual presence application, especially those that involve more than five people. That facilitation includes organizing the meeting, distributing advance materials, facilitating the discussion (conflict resolution, staying on schedule etc.), and even recording, editing and publishing the meeting as appropriate. They run courses in effective conversation, meeting and presentation skills.

I am a great admirer of Dave Pollard’s thought provoking posts, so I really don’t have anything to add to this one.

Read Dave Pollard’s post

A fog of fear

The fog of fear

If we are coming to a crisis point on this planet, (and I believe that we are, but I also believe that crisis can be a catalyst for change), then reductive, linear ways of thinking are not going to deliver the transformation we need (Well, have they, yet?). For transformation on a planetary scale we may be required to create a bigger context than just you, just me, just your workplace.

A social network is non-linear. But is it an ecology?

The ‘ecologies’ of networks

Network Citizens (available as a pdf download from Demos) reports on the shift of power created by social networking and the rise of ‘network citizens’, who no longer respect hierarchical and bureaucratic structures.

The Network of Public Sector Communicators (NZ) blog has this to say about networks and public sector agencies:

Many public sector agencies view access to social networks, the likes of Facebook, Twitter and – incomprehensibly – LinkedIn, with what can only be described as either fear or deep suspicion. Some of them even go so far as to block access …As if, in the minds of the people that think blocking access to these sites will make people more productive (or protect them from themselves…), there is some sort of impermeable divide between what we do at work and who we are.

The message is clear. Understand the change that is happening inside your agencies. Ensure that you provide people the sorts of tools that will allow them to develop professionally and to invest and grow their social capital. Attempts to restrict the ability of your staff to build their networks (online or off) will only result in a disengaged workforce. (Networked Citizens)